La Vita Living Products Online Privacy Policy

The La Vita Living Products privacy policy applies to La Vita Living Products, its online properties and any subsidiary and affiliate entities that link to and rely upon this Policy.

It applies to all information collected by La Vita Living Products through its online properties, including social media, and anywhere this privacy policy is used.

It also applies to information that La Vita Living Products collects through offline methods.

The purpose of this privacy policy is to inform website users of the kinds of information the company may collect, how such information may be used, with whom such information may be shared, users’ choices regarding the collection, use and sharing of such information, users’ ability to access and correct such information and the security procedures the company uses to protect this information.

The information collected by La Vita Living Products

La Vita Living Products limits the collection of personal information to what is relevant to the purposes of collection whether directly or through third parties acting on our behalf, and the company always collect personal information using lawful and fair means, consistent with the most updated South African laws and regulations governing the collection of personal information.

User Information Provided

At various occasions, users may need to provide information directly to La Vita Living Products, such as first and last names, mailing address, telephone number, email address, credit card information, banking information, and biographical information (including date of birth, and marital status).

For example, users would need to provide us with information when using our website or when becoming a La Vita Living Products Distributor.

If users or distributors do not provide us with the requested information, in some cases, we will not be able to provide the services requested.

If users disclose to us any information of another individual, users are required to have secured the appropriate consent of that individual for disclosing such information to us.

Using websites with devices

La Vita Living Products may gather certain information automatically, such as Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamps, your Site activity (including the website content you view, mouse movements, mouse clicks, taps, swipes, and information you view), and/or clickstream data for purposes such as analysing trends, administering the website, improving the function and content of the website, and enforcing our Terms of Use.

La Vita Living Products uses standard Internet technologies, such as cookies, web beacons, session replay/screen capture, and similar technologies to collect this information, as explained below in the section on cookies.

La Vita Living Products may also collect precise information about users’ location, such as mobile devices’ GPS coordinates, cell tower information and/or WIFI signals.

La Vita Living Products may use this information to personalize the users’ experience in connection with their use of the website. If you do not want La Vita Living Products to collect and use your specific geolocation information, you can disable the location features on your device. Check your device manufacturer settings for how to do so.

Information from Third Party Sources

The company may receive additional information about you from public and commercially available sources and other third parties. Distributors may also share information about you with La Vita Living Products. If you access third-party services, such as Facebook, Google, or Twitter through the Sites, to login to the Sites or to share information about your experience on the Sites with others, we may collect information from these third-party services. We may combine all the information we collect and receive about you, both online and offline, and use or disclose it in the manner described in this Privacy Policy.

We may also receive the following types of personal information about you from our distributors, depending on what you choose to provide to them: name, contact information and payment information.

The use of information held by La Vita Living Products

The company uses the information collected about users for a variety of purposes, including:

Providing users with the products, services and support needed to gain full advantage of the products, services and support of the company website.

Processing users’ transactions and shipping orders.

Communicating with users about user accounts or transactions.

Changes to company policies and other administrative matters.

Replying to users’ questions and comments to better understand users’ concerns and suggestions to provide relevant promotional information, content and other materials.

Improving products, services and company operations.

Ensuring compliance with company policies and rules and the South African laws, or anything the company believes would be necessary to protect, enforce or defend the legal rights, privacy, safety or property of both the company and users.

The company also uses information to validate sales made by La Vita Living Products distributors, to help La Vita Living Products distributors search for, communicate with and validate customers in our systems, and for La Vita Living Products’ compliance purposes.

La Vita Living Products may contact you directly for these purposes using various contact methods.

La Vita Living Products may also use information to support the operations of the company and its distributors, and to maintain the correct and proper functioning of the La Vita Living Products sales and marketing objectives.

For example, information about distributors may be used to support, calculate and track Case Credit totals, and to provide users and distributors regularly with updated information regarding this.

Information about La Vita Living Products distributors may be used to support, calculate and track the accumulation of Case Credits, including earnings and bonuses, as well as to issue payments correctly and timeously.

The sharing of information held by La Vita Living Products

• Vendors & Service Providers

The company may share any of the personal information described above, with vendors and service providers that perform functions on the company’s behalf for the benefit of users and distributors.

Examples include fulfilling orders, delivering packages, email administrative functions, processing credit card payments, and providing customer service.

Vendors and service providers must handle personal information in accordance with La Vita Living Products’ instructions and are prohibited from using or disclosing your personal information for any other purpose.

• Legal & Compliance Disclosures

La Vita Living Products may also disclose your information: as required by law, such as to comply with a subpoena, legal proceedings, or similar legal process, including disclosure to authorised third party auditors; or when the company believes in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate or prevent fraud, or respond to a government request.

• Business Transitions

La Vita Living Products may share your information with third parties if the company is involved in a merger, acquisition, or sale of or transfer of assets, or in the unlikely event of bankruptcy.

• Other Third Parties, with your consent

In addition to the sharing described in this privacy policy, La Vita Living Products may also share information about you with third parties for any other purpose disclosed to you at the time we collect the information or pursuant to your consent or direction.

Communication channels between La Vita Living Products and website users, including distributors

La Vita Living Products may communicate with you via email, postal mail, telephone, text message, or other means on a regular basis to provide requested products and services and/or regarding issues relating to your La Vita Living Products independent distributor business.

To validate any sales or transactions made by distributors, La Vita Living Products may communicate with you via email, postal mail, telephone, text message, or other means on a regular basis.

Additionally, you may receive periodic information on La Vita Living Products’ business, products, services, special deals, through various communication means as described above.

The security of personal information held by La Vita Living Products

La Vita Living Products takes reasonable steps to ensure that the personal information we collect about you remains accurate, timely and secure.

Unfortunately, no data transmission over the Internet can be guaranteed to be 100% secure and while we strive to protect your personal information, we cannot guarantee or warrant its complete security.

Accessing or changing information held by La Vita Living Products

La Vita Living Products respects your control over your information.

In some instances, you may visit our website to verify and update certain information, including personal information.

Upon request, La Vita Living Products will confirm whether we hold or are processing information that we have collected from you.

You have the right to amend or update inaccurate or incomplete personal information, request deletion of your personal information, or request that we no longer use it.

Under certain circumstances we will not be able to fulfil your request, such as if it interferes with our regulatory obligations, affects legal matters, we cannot verify your identity, or it involves disproportionate cost or effort, but in any event, we will respond to your request within a reasonable timeframe and provide you an explanation.

Our typical response time for requests is 30 days.

To make personal information requests, please contact La Vita Living Products online or offline, through the various contact channels available.

Modifications to this Policy

This privacy policy was last updated on the date listed at the beginning of this Policy. La Vita Living Products reserves the right to change this privacy policy at any time.

If we propose to make any material changes, we will notify you by means of a notice on this page prior to the change becoming effective.

Your subsequent use of the website will be deemed acceptance of such changes.

Be sure to review this privacy policy periodically to ensure familiarity with its most current version.

By using the website following the posting of changes to this privacy policy, you agree to all such changes.

For more information on the privacy policy of La Vita Living Products and its website and other online properties, please contact La Vita Living Products by email at info@lvlp.co.za